01 / Understand the process
We start with an actual procedure: who performs it, which applications it involves, which data it uses and where it gets interrupted. We identify repetitive tasks, exceptions, dependencies and access constraints, then agree on scope and acceptance criteria.
02 / Design and demonstrate
We design the solution's workflow and, where useful, prototype a limited use case. You can see how it will work and request changes before full development. The proposal sets out activities, expected timing, costs and support conditions.
03 / Develop and test
We build the software and check normal operations as well as failure conditions: missing data, unexpected formats and unavailable applications. Agreed acceptance testing comes before deployment.
- Agreed sample data and test scenarios.
- Controls for operations requiring human approval.
- Operating instructions and handover.
04 / Support and evolve
After launch, we gather feedback and plan necessary interventions. Changes to procedures, document formats or connected applications may require updates. Support, maintenance and new features are defined within the agreed service.